Fair and clear: here is when you get your money back and how it works.
Before work starts
As long as we have not started the assessment, you can cancel at any time and receive a full refund.
If no review qualifies
If our assessment shows that none of the reviews plausibly conflicts with the platform's policy, we submit nothing and refund the full amount. You still receive your report with our assessment.
After submission
Once we have submitted suitable cases to the platform, the service has been delivered. Only the platform decides whether a review is removed – a review that stays online is therefore not a reason for a refund. In every case you receive your report and the prepared texts for next steps.
Individual projects
Websites, apps, software and ongoing support follow the rules of the respective quote. Project phases that have been paid for but not yet started are refunded on termination.
Consumers
Consumers in the EU have a statutory 14-day right of withdrawal for online orders. If we start before the period ends at your express request, you pay only for the part of the service provided up to your withdrawal. Once the service has been fully provided, the right of withdrawal expires.
How to request a refund
Write to reputation@okamicore.com with your case number or the email address used for your order. We reply within 2 business days.
Refunds go back to the payment method you used, usually within 10 business days of confirmation. Depending on your bank, the credit may take a little longer to appear on your card.